On November 13, 2022 we received reports on social media that there was an incident regarding Tokensoft data.
The incident was purported to have happened in a Tokensoft Discord and to have involved a batch of data that included our user’s personal information. We spent the past month investigating these claims, attempting to verify them, and assessing appropriate remedial actions.
It has become commonplace for people online to create community channels to discuss the work that we do, which we have no control over.
The Discord channel in this case was not owned by Tokensoft or any affiliated members.
Contrary to some reports, the data in this Discord channel, was not a customer list and did not have any Tokensoft watermarks.
We spent the month sending multiple cease and desists as a first step in our attempt to take ownership of the Discord channel.
We successfully took ownership of and shut down the Discord channel on December 14, 2022.
Tokensoft attempted to but was not able to verify that the data posted was real or true.
As an added precaution, we hired an independent third-party investigator to verify the security of our machines, software and data. The investigation confirmed that there were no security issues.
Again, there are Tokensoft community channels on various social media applications. We greatly appreciate the people that set these up and facilitate conversation around the work that we’re doing. We’ll be rolling out a program to allow this to continue with guidelines and accountability for owners of these accounts.
Tokensoft exists to help bring Web3 projects into compliance while they build up their communities. We do not tolerate any mistreatment, real or perceived, of Tokensoft users or customers. We exist to increase the integrity and adoption of digital assets.